• Course name SPECIALISED TIMBER PRODUCT KNOWLEDGE
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    Duration 3 days held in conjunction with, industry partners such as the Timber Merchants Association (or delivered on site subject to class size).
    This course equips learners to provide advice and solutions to customers, clients and other sales staff. 10-12 participants. Class based with work based assignments. Job Outcomes: Learners successfully completing this unit may be able to find employment as timber sales advisors.
  • Will be by short answer questions and return of work based assignment.  Upon successful completion students will be issued with a nationally recognised statement of attainment for the unit(s) above.
  • Course Content
    1. Establishing the scope of work including intended application, environment and critical integrity of the structure
    2. Accessing relevant information and identifying suitable products for customer requirements
    3. Helping customers make buying decisions by conveying features and benefits of different product options
    4. Accurately determining quantities and pricing
    5. Interpreting and applying design requirements to work activities
    6. Interpreting and conveying fitting and installation instructions
    7. Coordinating and managing service delivery
    8. Developing, refining and improving customer service standards
    9. Wood and timber products to suit customer, installation and cross trade requirements
    10. Innovative, new and emerging wood products/ technologies
  • Participants must have completed the unit FWPCOT2241 Apply timber product knowledge or be able to prove equivalence for entry into this program.
  • FWPCOT3269 Provide specialised timber product solutions Certificate III in Timber Merchandising
  • $600 GST free- cost may vary for courses conducted on behalf of industry partners.